Ledger® Live ⁝ Desktop

Discover the ultimate desktop companion for managing your crypto portfolio with Ledger Live Desktop. Simplify transactions and monitor your assets hassle-free.

Download Ledger Live

Troubleshooting connectivity issues between Ledger Live Desktop and your Ledger hardware wallet involves several steps to identify and resolve the problem. Here's a guide to help you troubleshoot:

  1. Check Hardware Connection:

    • Ensure that your Ledger device is properly connected to your computer via the USB cable.

    • Try using a different USB cable or USB port on your computer to rule out any issues with the connection.

  2. Restart Ledger Live and Device:

    • Close Ledger Live and reopen it.

    • Disconnect your Ledger device from the computer, then reconnect it and unlock it using your PIN.

  3. Update Ledger Live:

    • Make sure you are using the latest version of Ledger Live. Check for updates in the settings or download the latest version from the Ledger website.

  4. Update Firmware:

    • Check if there are any firmware updates available for your Ledger device. You can do this within the Ledger Live application under the Manager tab.

    • Follow the instructions to update the firmware if an update is available.

  5. Disable Antivirus/Firewall:

    • Sometimes, antivirus software or firewall settings may interfere with the connection between Ledger Live and your device. Temporarily disable any antivirus or firewall software and try reconnecting.

  6. Use a Different Computer:

    • If possible, try connecting your Ledger device to a different computer to see if the issue persists. This can help determine if the problem is with your computer or the Ledger device.

  7. Reset Device Connection:

    • In Ledger Live, navigate to Settings > Experimental Features and enable "Experimental USB support."

    • Then, go to Settings > Help > Repair your Ledger device and follow the instructions to reset the USB connection.

  8. Check Compatibility:

    • Ensure that your Ledger device is compatible with Ledger Live Desktop. Refer to the Ledger website for a list of compatible devices.

  9. Contact Support:

    • If you've tried the above steps and are still experiencing connectivity issues, reach out to Ledger Support for further assistance. They may be able to provide additional troubleshooting steps or recommend a solution based on your specific situation.

By following these steps, you should be able to troubleshoot and resolve connectivity issues between Ledger Live Desktop and your Ledger hardware wallet.

Last updated